R P Holmes

RP Holmes has a deeply polarized review history. Long-term customers frequently praise responsiveness, punctuality, and technical skill, with multiple reviewers citing 20–40 year relationships and positive outcomes on complex jobs like boiler replacements and full remodels. However, a substantial and recurring pattern of serious complaints — spanning over a decade — centers on billing dishon... Read more

RP Holmes has a deeply polarized review history. Long-term customers frequently praise responsiveness, punctuality, and technical skill, with multiple reviewers citing 20–40 year relationships and positive outcomes on complex jobs like boiler replacements and full remodels. However, a substantial and recurring pattern of serious complaints — spanning over a decade — centers on billing dishonesty: inflated hours, undisclosed labor rate changes, charging for drive time, and bills significantly exceeding quotes. Project completion is also a concern, with multiple reviews describing warranty refusals, repeat failures shortly after service, and jobs that required multiple return visits at additional cost to the customer. The professionalism score is dragged down significantly by repeated reports of rude, dismissive, and 'snippy' office staff when customers raised billing disputes. The combination of strong technical praise from loyal customers and persistent, specific, credible billing and follow-through complaints results in middling scores across all dimensions. Read less