Find Nearby Plumbers In Cambridge, Massachusetts

Charlie demonstrates exceptional performance across all four dimensions with consistently high marks. Professionalism is his strongest area, with 26 reviews explicitly praising punctuality, communication, courtesy, and responsiveness. Project completion is equally strong with 22 mentions confirming timely job delivery, thorough work, and follow-through on commitments. Pricing receives strong validation from 18 reviews citing fair quotes, transparency, and reasonable rates relative to competitors. Experience is well-documented across 16 reviews highlighting skilled workmanship, problem-solving ability, and technical knowledge. The WW Score of 93.2 reflects a highly reliable contractor with minimal weaknesses.

• All 30 reviews are 5-star ratings except one 4-star review (2013-03-29), which is unusual but not necessarily indicative of fake reviews given the detailed, specific nature of most reviews.
• One review (2016-12-20) contains only dots ('.......') and provides no usable data; excluded from analysis.
• Review dates span from 2011 to 2025, with majority from 2011-2016 (older reviews). Only 3 reviews from past 12 months (2024-2025). Recency bias suggests more recent performance may differ slightly from historical pattern, though recent reviews maintain consistent quality.
• No negative or critical feedback detected across any review; absence of complaints could indicate selection bias in review platform, but detailed specificity of positive reviews (specific job types, problem-solving examples, pricing comparisons) suggests genuine customer experiences rather than fabricated praise.

This WW Score of 93.2 is highly reliable based on 29 usable reviews with consistent, detailed positive feedback across all dimensions and high mention counts (16-26 per dimension). However, the age of most reviews (primarily 2011-2016) and lack of recent data should be noted; current performance may warrant re-evaluation with more recent customer feedback.

Elliott Plumbing demonstrates strong performance across all four dimensions with consistently high marks for professionalism, fair pricing, reliable project completion, and technical expertise. The company excels at punctuality, responsiveness, and communication, with multiple reviews praising same-day or next-day service and quick callback times. Pricing is repeatedly described as fair, honest, and competitive, with customers appreciating transparency and no hidden charges. Project completion is reliable with jobs finished on time and to specification. Technical skill is evident across diverse plumbing tasks from water heater replacement to drain clearing. However, one significantly negative 2010 review citing a 2.5-hour delay and poor customer service recovery substantially impacts the overall score, though this is an outlier among 35 recent positive reviews.

• One duplicate review detected (garbage disposal replacement story appears twice: 2024-06-09 and 2023-08-28) — suggests possible review recycling but content is legitimate and specific.
• One blank review with 5.0 rating (2024-06-09) — no usable data, excluded from analysis.
• Significant recency skew: 34 of 35 usable reviews are from 2024-2025; only 1 review from 2023 and 1 from 2010. The 2010 negative review is extremely dated and may not reflect current operations.
• The 2010 one-star review is a stark outlier (2.5-hour late arrival, poor attitude, no apology) among otherwise uniformly positive recent reviews. This suggests either a historical service failure or a fundamentally different operational standard 15 years ago. Given the volume and consistency of recent positive reviews, this appears to be a historical anomaly rather than a current pattern.
• All recent reviews (2023-2025) are 5-star ratings with no negative feedback — while this reflects genuine satisfaction, the complete absence of any critical or mixed reviews is unusual and should be noted as a limitation in assessing balanced feedback.

This WW Score of 88.2 is highly reliable based on 35 recent, detailed reviews spanning 2023-2025 with consistent positive feedback across all dimensions. However, the complete absence of any critical or mixed recent reviews and the presence of one extremely dated negative outlier (2010) suggest this score reflects current strong performance but should be understood as potentially optimistic due to limited negative feedback in the recent dataset.

CommTank demonstrates strong performance across all dimensions with consistently high marks for professionalism, project completion, and technical skill. Sixteen of seventeen reviews explicitly praise punctuality, courtesy, communication, and thorough workmanship. Pricing feedback is positive where mentioned, with customers noting fair value and transparent quotes. One negative review from 2017 (Oscar's late arrival and failure to follow up) significantly impacts the professionalism score but is substantially outweighed by 16 positive experiences. The company excels at cleanup, attention to detail, and going beyond expectations (e.g., repairing a basketball hoop damaged during service).

• One strongly negative review (1-star, 2017) contrasts sharply with 16 five-star reviews. This outlier suggests either a genuine service failure or an isolated incident with one estimator (Oscar). The negative review is dated and predates most positive reviews.
• Most reviews are older than 12 months (13 of 17 reviews are from 2020 or earlier). Only 4 reviews are from 2023-2024. Recent performance data is limited.
• No fake review patterns detected. Reviews contain specific details (names of technicians, tank types, timelines, unexpected extras like basketball hoop repair), varied phrasing, and one reviewer explicitly notes this is their first review ever written.

This WW Score of 88.2 is highly reliable based on 17 reviews with consistent data across all dimensions. However, the score should be interpreted with awareness that most reviews predate 2021, and recent performance (past 12 months) is represented by only 2 reviews, both positive. The single 1-star outlier from 2017 is noted but does not substantially undermine confidence given the overwhelming consistency of positive feedback.

KB Aruda demonstrates consistently strong performance across all four dimensions. Professionalism is a standout strength, with 13 reviews explicitly praising responsiveness, communication, politeness, and reliability—Kevin frequently responds within an hour and manages complex municipal coordination seamlessly. Project completion is equally robust with 14 mentions of on-time delivery, jobs finished as promised, and follow-through on callbacks. Pricing receives solid marks from 7 reviews describing fair, competitive, and transparent quotes with no hidden charges. Experience is well-documented across 10 reviews highlighting skilled workmanship, problem-solving ability, and meticulous execution of complex sewer and water line work. One negative review (3-star, 2022) regarding a missed proposal follow-up slightly tempers the otherwise exceptional record but does not materially alter the overall assessment.

• One review (2013-02-21) is tangential—reviewer did not hire the company but only observed snow-clearing work; included in analysis but carries minimal weight for core plumbing/construction dimensions.
• Two reviews (2013-02-10 and 2013-02-21) relate to snow removal services, which fall outside the core plumbing/sitework scope; these are included but represent a different service line.
• Review dates span 2013–2023 (10-year range); most reviews (13 of 16) are from 2015 or later, with 6 reviews from 2021 or later, indicating strong recent performance.
• One negative review (2022-09-20, 3-star) explicitly documents communication failure—proposal promised but never delivered despite follow-up texts. This is a genuine service gap and is appropriately weighted in the scoring.

This WW Score of 88.2 is highly reliable. It is based on 16 usable reviews with strong mention counts across all four dimensions (7–14 mentions per dimension), all scoring at HIGH confidence. The contractor demonstrates consistent excellence in professionalism and project completion, with one documented communication lapse that prevents a higher score. The 10-year review history with recent positive feedback supports confidence in the assessment.

Charlie and Bill Murphy (operating under the same business) receive overwhelmingly positive feedback across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, responsiveness, courtesy, and clear communication are mentioned repeatedly across many reviews spanning over a decade. Pricing is a notable strength, with numerous reviewers explicitly calling out fair, reasonable, or below-market rates and transparent quoting practices. Project completion scores slightly lower due to one 1-star review from 2021 in which the contractor gave an estimate and then stopped returning calls, representing a meaningful but isolated failure in follow-through. Workmanship and technical problem-solving are praised across a wide range of jobs including complex pipe situations, bathroom remodels, and emergency repairs, supporting a strong experience score.

• One negative review (1-star, 2021) describes a contractor who gave an estimate and then became unresponsive — this is a direct project completion and professionalism failure and was factored into scoring.
• The majority of reviews are older than 12 months, with many dating back to 2012–2018. Only 4 reviews are from the past 12 months (mid-2024 to mid-2025). Recency weighting was applied; older reviews carry reduced influence on current reliability.
• Reviews reference both 'Charlie' and 'Bill' as the plumber's name, suggesting either two individuals operating under the same business or one person known by different names. This inconsistency was noted but did not materially affect scoring as the business entity appears to be the same.
• No strong fake review patterns detected. Reviews vary in length, specificity, and detail. Specific job types, dates, and scenarios are described across multiple reviews, lending authenticity.
• One review (2024-08-13) — 'Excellent customer service, top notch, highly recommended' — is extremely generic with no specifics and was treated as low-signal data.

This WW Score carries HIGH overall confidence due to a substantial volume of reviews (25 total), strong mention counts across all four dimensions, and authentic review diversity — however, the predominance of older reviews and one unresolved negative experience slightly temper full reliability for assessing current performance.

Big Blue Plumbing demonstrates strong overall performance across all measured dimensions. Professionalism is a clear strength, with 47 mentions highlighting punctuality, communication, courtesy, and responsiveness from both office staff and technicians. Project completion is solid with 35 mentions confirming timely work, follow-through, and problem resolution. Experience scores well at 89.0 based on 28 mentions of skilled workmanship, technical knowledge, and effective problem-solving. Pricing is the weakest dimension at 82.0, though still respectable—13 mentions note fair pricing and value, but two detailed negative reviews cite communication failures and pricing inconsistencies that temper confidence. The company's long track record and consistent positive feedback from repeat customers strengthen overall reliability.

• Two significant negative reviews (1.0 ratings from 2025-02-09 and 2023-06-10) detail serious communication and organizational failures: no-show appointment with gaslighting, and multiple pricing/scheduling inconsistencies. These are credible, detailed complaints that materially impact pricing and professionalism scores.
• Two empty reviews (5.0 ratings with no text) provide no usable data and were excluded from analysis.
• Most reviews cluster in June 2024 and June 2023 with identical dates, suggesting possible batch uploads or data consolidation. However, review content is substantively varied and specific, not repetitive or generic, so fake review risk is LOW.
• Recency note: 23 reviews are from 2024 (within 12 months), 28 from 2023, and 10 from 2022 or earlier. Recent reviews maintain high quality ratings, suggesting current performance remains strong.

This WW Score of 87.2 is highly reliable. It is based on 59 usable reviews with strong mention counts across all dimensions (13–47 mentions per dimension), providing robust statistical grounding. The two credible negative reviews prevent an artificially inflated score and demonstrate balanced assessment. Long customer tenure and consistent positive feedback from repeat clients over 10+ years substantially support the score's trustworthiness, though the two documented failures in communication and scheduling warrant caution regarding office operations.