Freiner Company, Inc.

Freiner Company demonstrates strong professionalism and technical expertise, with consistent praise for punctuality, knowledgeable technicians (particularly Olivia, Hans, and Dave), and courteous service. However, pricing emerges as a significant weakness, with multiple complaints about high hourly rates ($125-$290/hour), lack of itemized billing, unexpected charges, and perceived overpricing rela... Read more

Freiner Company demonstrates strong professionalism and technical expertise, with consistent praise for punctuality, knowledgeable technicians (particularly Olivia, Hans, and Dave), and courteous service. However, pricing emerges as a significant weakness, with multiple complaints about high hourly rates ($125-$290/hour), lack of itemized billing, unexpected charges, and perceived overpricing relative to competitors. Project completion shows mixed results: while most jobs are completed successfully, several reviews cite delayed follow-ups, incomplete quotes, and unresolved issues requiring callbacks. Recent reviews (2024-2025) are predominantly positive, but older reviews (2006-2012) reveal systemic issues with communication, billing transparency, and responsiveness that appear partially addressed but not fully resolved. Read less