Bcm Plumbing & Heating

Brian and BCM Plumbing demonstrate strong overall performance across most dimensions, with consistent praise for responsiveness, punctuality, and willingness to tackle difficult jobs that other plumbers declined. Project completion scores well, with many reviewers noting same-day or next-day service and jobs finished as promised, though one notable review describes an abandoned job and a contentio... Read more

Brian and BCM Plumbing demonstrate strong overall performance across most dimensions, with consistent praise for responsiveness, punctuality, and willingness to tackle difficult jobs that other plumbers declined. Project completion scores well, with many reviewers noting same-day or next-day service and jobs finished as promised, though one notable review describes an abandoned job and a contentious interaction. Professionalism is the most nuanced dimension: the majority of reviewers praise Brian as courteous and professional, but two credible negative reviews (2020 and 2021) describe him as rude, dismissive of customer questions, and argumentative — these are specific, detailed accounts that meaningfully drag the score down. Pricing is the weakest dimension, with multiple reviewers explicitly calling him overpriced, noting charges above quoted amounts, and one reviewer flagging a lack of a written quote — these are concrete, recurring concerns that cannot be ignored. Experience scores positively overall, with reviewers noting his ability to solve problems others could not, though one older review suggests his expertise may be stronger in installation than general repair. Read less