Overview of Company Customer Sentiment Analysis in May
2 Rivers Contracting presents a deeply mixed picture across all four dimensions. Professionalism is the most damaged dimension, dragged down by multiple credible accounts of hostile behavior from the owner, poor email responsiveness, failure to return calls over multiple days, and an incident of aggressive driving and verbal abuse — these are not isolated complaints but a recurring pattern acros... Read more
2 Rivers Contracting presents a deeply mixed picture across all four dimensions. Professionalism is the most damaged dimension, dragged down by multiple credible accounts of hostile behavior from the owner, poor email responsiveness, failure to return calls over multiple days, and an incident of aggressive driving and verbal abuse — these are not isolated complaints but a recurring pattern across different reviewers and years. Pricing is the second most problematic area, with numerous reviewers independently flagging high rates, lack of itemized invoices, no upfront estimates, and a refusal to break down costs when challenged — though a small number of reviewers found pricing fair or competitive. Project completion scores moderately, as the contractor generally shows up and completes work, but is undermined by a failed permit sign-off, a callback required for a cracked PVC plug left on a new install, a post-service furnace issue that went unanswered for days, and a disputed damage claim. Experience scores the highest of the four dimensions, with multiple reviewers praising technical knowledge, emergency availability, and quality of workmanship — though at least two reviews describe workmanship errors or damage to non-standard equipment. Read less