MacLellan Plumbing & Heating

MacLellan Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in project completion (85.0) and experience/workmanship (87.0). Professionalism scores well at 84.0, with extensive evidence of punctuality, courtesy, and responsiveness across 52 reviews. Pricing is the weakest dimension at 78.5, with several customers noting unexpectedly high cos... Read more

MacLellan Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in project completion (85.0) and experience/workmanship (87.0). Professionalism scores well at 84.0, with extensive evidence of punctuality, courtesy, and responsiveness across 52 reviews. Pricing is the weakest dimension at 78.5, with several customers noting unexpectedly high costs, travel time charges, and billing disputes, though many also praise fair pricing. The company shows particular strength in emergency response, technical knowledge, and follow-through on complex jobs. However, historical responsiveness issues (2005-2006 era) and occasional customer service friction around billing and scope management prevent a higher score. Read less