Alvin Hollis

Alvin Hollis presents a deeply mixed record across all four dimensions. On the positive side, a substantial number of reviewers — particularly from 2014 through 2019 — praised punctual technicians, courteous staff, thorough proposals, and quality installations of boilers, heat pumps, and AC systems. However, a significant and recurring cluster of negative reviews describes serious failures: po... Read more

Alvin Hollis presents a deeply mixed record across all four dimensions. On the positive side, a substantial number of reviewers — particularly from 2014 through 2019 — praised punctual technicians, courteous staff, thorough proposals, and quality installations of boilers, heat pumps, and AC systems. However, a significant and recurring cluster of negative reviews describes serious failures: poor responsiveness and unreturned calls, billing disputes and price-quote reversals, warranty work being refused or charged for, fraudulent oil delivery quantities alleged by one customer, and repeated service failures on systems they installed. Project completion is dragged down by multiple accounts of installed systems that malfunctioned repeatedly, abandoned follow-through, and at least one case of structural damage during installation. Pricing scores are hurt by complaints about hidden charges, collection agency escalations, and a sales team accused of recommending unnecessary replacements. The score reflects a contractor with genuine capability but inconsistent execution and a troubling pattern of customer service breakdowns. Read less