Porter Stephen Plumbing & Heating

Porter Plumbing has a long history of positive reviews praising punctuality, friendliness, and responsiveness — particularly from repeat customers spanning many years. However, professionalism is significantly dragged down by one review describing outright rude and aggressive behavior, and another reporting complete unresponsiveness over a six-month period in 2018. Project completion is the most... Read more

Porter Plumbing has a long history of positive reviews praising punctuality, friendliness, and responsiveness — particularly from repeat customers spanning many years. However, professionalism is significantly dragged down by one review describing outright rude and aggressive behavior, and another reporting complete unresponsiveness over a six-month period in 2018. Project completion is the most concerning dimension: one customer paid over $2,000 for furnace pipe repairs that were left unresolved with no callback, and the 2018 reviewer reported being unable to reach the company at all for months, suggesting a possible operational breakdown. Pricing and experience scores are more positive, with multiple reviewers citing reasonable rates and quality workmanship, but these are largely drawn from older reviews (2010–2016). The most recent reviews (2019–2020) include the rude behavior complaint and a generic recommendation with no specifics, which limits confidence in the contractor's current performance. Read less