Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed and largely negative review profile. The most recent review (2022) alleges the company is out of business while still charging customers, which is a serious red flag that undermines confidence in all other scores. Multiple reviews describe failed diagnoses, botched installations, and technicians insisting equipment was working when it clearly was not, dragging do... Read more
This contractor has a deeply mixed and largely negative review profile. The most recent review (2022) alleges the company is out of business while still charging customers, which is a serious red flag that undermines confidence in all other scores. Multiple reviews describe failed diagnoses, botched installations, and technicians insisting equipment was working when it clearly was not, dragging down both project completion and experience scores significantly. The few positive reviews — praising punctuality, honest communication, and competent technicians — are all dated 2015–2017, making them stale and of limited relevance to current performance. Pricing feedback is mixed: one reviewer praised reasonable pricing and value, while another was refused a refund of $286 for an unresolved service call, and one positive note was given for a proactive billing correction. Overall, the pattern of unresolved work, poor follow-through, and the possible business closure make this a high-risk contractor. Read less