Narrow Way Plumbing & Heating

Narrow Way Plumbing & Heating has a long track record with many loyal customers spanning 10–20+ years, and the majority of detailed reviews praise their professionalism, responsiveness, and technical skill — particularly with complex old-home heating and plumbing systems. However, a meaningful cluster of negative reviews (roughly 7–8 substantive 1-star reviews) documents serious failures: no... Read more

Narrow Way Plumbing & Heating has a long track record with many loyal customers spanning 10–20+ years, and the majority of detailed reviews praise their professionalism, responsiveness, and technical skill — particularly with complex old-home heating and plumbing systems. However, a meaningful cluster of negative reviews (roughly 7–8 substantive 1-star reviews) documents serious failures: no-shows, abandoned jobs mid-project, shoddy workmanship on gas leaks, overbilling disputes, and poor follow-through on callbacks. These are not isolated incidents and span multiple years, which prevents the score from reaching the high 80s or 90s. Pricing is generally viewed as fair and reasonable by most reviewers, though a few experienced billing confusion or felt overcharged. Project completion is the most penalized dimension due to multiple documented cases of work left unfinished or technicians failing to return as promised. Read less