Gallinelli Plumbing & Heating Corporation

Gallinelli Plumbing shows deeply polarized performance across reviews spanning 2009–2015. Positive reviews (3 of 5) praise professionalism, fair pricing, responsiveness, and technical expertise in complex work like oil-to-gas conversions. However, two highly detailed negative reviews document systemic failures: repeated rework of boiler, heater, sink, and washer hookups; property damage with ref... Read more

Gallinelli Plumbing shows deeply polarized performance across reviews spanning 2009–2015. Positive reviews (3 of 5) praise professionalism, fair pricing, responsiveness, and technical expertise in complex work like oil-to-gas conversions. However, two highly detailed negative reviews document systemic failures: repeated rework of boiler, heater, sink, and washer hookups; property damage with refusal to acknowledge responsibility; poor callback responsiveness during emergencies; and billing disputes. The negative reviews are specific, timestamped, and describe multiple independent failures, suggesting genuine service issues rather than isolated incidents. The company's willingness to eventually resolve some issues (tub installation) without additional labor costs shows some accountability, but the pattern of initial poor workmanship and defensive posturing significantly undermines trust. The WW Score reflects this volatility: strong marks for stated expertise and communication, but substantial deductions for completion reliability and professional accountability. Read less