CRoy Plumbing & Heating

CRoy Plumbing has a strong base of positive reviews praising responsiveness, technical skill, and fair pricing, but is meaningfully dragged down by several serious negative incidents. The most damaging flags are: a customer reporting that Chris texted a derogatory comment ('strange lady') about them by accident — a direct professionalism failure — and a separate customer reporting an abandoned... Read more

CRoy Plumbing has a strong base of positive reviews praising responsiveness, technical skill, and fair pricing, but is meaningfully dragged down by several serious negative incidents. The most damaging flags are: a customer reporting that Chris texted a derogatory comment ('strange lady') about them by accident — a direct professionalism failure — and a separate customer reporting an abandoned bathroom renovation with no permits pulled and a deposit not returned, which is a severe project completion failure. Pricing is generally praised as fair and transparent, but one reviewer noted being charged triple the expected rate for after-hours work, introducing inconsistency. Experience scores are relatively strong, with multiple reviewers citing knowledgeable, thorough workmanship, but the abandoned job and permit violation temper that score significantly. The review set spans 2014–2023, meaning many positive reviews are quite old and may not reflect current service quality. Read less