Crombie Plumbing & Heating

Crombie Plumbing presents a deeply mixed record across all four dimensions. Professionalism scores are dragged down significantly by multiple explicit complaints about ghosting clients, failing to return calls, and rude customer service, though several older reviews praise responsiveness and courteous behavior. Pricing is a serious concern, with multiple reviewers citing hidden charges, undisclose... Read more

Crombie Plumbing presents a deeply mixed record across all four dimensions. Professionalism scores are dragged down significantly by multiple explicit complaints about ghosting clients, failing to return calls, and rude customer service, though several older reviews praise responsiveness and courteous behavior. Pricing is a serious concern, with multiple reviewers citing hidden charges, undisclosed minimums, and billing for time that did not reflect actual work performed — complaints that are specific, credible, and recurring. Project completion is perhaps the most damaging dimension: multiple reviews describe abandoned work, wrong equipment installed, month-long delays without heat, and a complete failure to honor callbacks or resolve post-job issues. Experience scores are similarly split, with some reviewers praising skilled and efficient work while others explicitly note incorrect diagnoses, improper installations, and technicians who lacked the knowledge for the job assigned. Read less