Crescent Plumbing & Drain

Crescent Plumbing's review record is deeply polarized, with a substantial volume of highly negative reviews spanning over a decade that consistently describe rude staff, phone hang-ups, unprofessional technician behavior, and outright hostility toward customers — including multiple accounts of swearing, threatening behavior, and slamming phones. Professionalism is the most heavily flagged dimens... Read more

Crescent Plumbing's review record is deeply polarized, with a substantial volume of highly negative reviews spanning over a decade that consistently describe rude staff, phone hang-ups, unprofessional technician behavior, and outright hostility toward customers — including multiple accounts of swearing, threatening behavior, and slamming phones. Professionalism is the most heavily flagged dimension, with dozens of explicit complaints about office staff and field technicians being dismissive, rude, or abusive. Pricing concerns are significant, with multiple reviewers describing inflated charges, lack of transparency, and feeling taken advantage of — particularly in emergency situations. Project completion is mixed: while some older reviews describe successful, thorough jobs, more recent reviews document incomplete work, unresolved heating issues after a $16,000 boiler replacement, and technicians refusing to finish assigned tasks. Experience scores are similarly split, with a handful of older reviews praising skilled diagnostics and quality workmanship, while numerous reviews describe technicians who misdiagnosed problems, performed incorrect repairs, or lacked basic knowledge. Read less