Casaletto and Sons Plumbing & Heating

Tom earns consistently strong marks across all four dimensions, with professionalism being the most frequently cited strength — punctuality, clear communication, responsiveness, and courteous demeanor are mentioned in the overwhelming majority of reviews. Pricing is generally described as transparent and reasonable, though multiple reviewers explicitly note he is not the cheapest option; one neg... Read more

Tom earns consistently strong marks across all four dimensions, with professionalism being the most frequently cited strength — punctuality, clear communication, responsiveness, and courteous demeanor are mentioned in the overwhelming majority of reviews. Pricing is generally described as transparent and reasonable, though multiple reviewers explicitly note he is not the cheapest option; one negative review flagged charges nearly three times the initial estimate, which moderately tempers the pricing score. Project completion is very strong overall, with nearly all reviewers reporting work finished on time and as promised, though the single 2-star review describes incomplete transparency around scope, unexpected charges, and a recurring boiler issue within three months — this meaningfully reduces the project completion score from what would otherwise be near-perfect. Experience is well-supported across a wide range of plumbing and gas work, with reviewers frequently citing his technical knowledge, problem-solving ability, and quality of workmanship on both old and modern systems. Read less