Boston Standard Company

Boston Standard scores reasonably well on professionalism and experience at the individual technician level, with dozens of reviews praising named technicians as knowledgeable, courteous, punctual, and communicative. However, the company is severely penalized on pricing, with an extraordinary volume of explicit complaints about exorbitant charges — including quotes of $4,700+ for water heater re... Read more

Boston Standard scores reasonably well on professionalism and experience at the individual technician level, with dozens of reviews praising named technicians as knowledgeable, courteous, punctual, and communicative. However, the company is severely penalized on pricing, with an extraordinary volume of explicit complaints about exorbitant charges — including quotes of $4,700+ for water heater replacements, $6,000 for a gas water heater, $1,200+ for outlet installs, and labor rates described as $300-$600 per man-hour — making this one of the most consistently flagged dimensions across the entire review set. Project completion is mixed: many jobs are completed well, but a significant number of reviews describe abandoned work, repeated reschedules, poor follow-through, warranty disputes, and jobs left unfinished for weeks or months. The gap between excellent field technicians and poor company-level practices (billing, scheduling, communication, warranty honoring) is a defining pattern across the review history. Read less