Boston Drain Company

Boston Drain Co. has a large and long review history showing genuine strengths in responsiveness, technical expertise on old Boston-area sewer systems, and job completion on complex excavation and pipe replacement projects. However, the review corpus contains a significant and credible cluster of serious negative experiences — including multiple independent accounts of scare tactics, inflated pr... Read more

Boston Drain Co. has a large and long review history showing genuine strengths in responsiveness, technical expertise on old Boston-area sewer systems, and job completion on complex excavation and pipe replacement projects. However, the review corpus contains a significant and credible cluster of serious negative experiences — including multiple independent accounts of scare tactics, inflated pricing (quotes of $30K–$50K vs. competitor quotes of $5K–$10.5K for the same work), no written quotes provided, and at least three separate reviews describing verbal abuse, threatening behavior, and screaming by staff or management. These negative reviews are detailed, specific, and corroborated across multiple reviewers and time periods, which substantially reduces scores across all dimensions. Project completion is penalized by documented instances of abandoned jobs, callbacks required, and at least one review describing work left incomplete with code violations. Pricing is the lowest-scoring dimension due to the recurring pattern of alleged price inflation and lack of transparent written quotes, partially offset by many positive reviews citing fair and reasonable pricing for smaller jobs. Read less