Bay State Heating & Cooling

Nate and Bay State Heating & Cooling receive consistently strong praise across professionalism, pricing, project completion, and technical experience from the majority of reviewers. Multiple customers highlight his responsiveness, fair and transparent pricing, and ability to diagnose and resolve HVAC and plumbing issues efficiently. However, one recent 1-star review (June 2024) describes a signifi... Read more

Nate and Bay State Heating & Cooling receive consistently strong praise across professionalism, pricing, project completion, and technical experience from the majority of reviewers. Multiple customers highlight his responsiveness, fair and transparent pricing, and ability to diagnose and resolve HVAC and plumbing issues efficiently. However, one recent 1-star review (June 2024) describes a significant failure in communication — specifically being ghosted after repeated requests for an estimate — which meaningfully drags down the professionalism and project completion scores. This negative review is the most recent in the dataset and therefore carries elevated weight under recency rules. The overall picture is of a capable and generally well-regarded contractor with a notable and recent lapse in responsiveness that prospective customers should be aware of. Read less