Bartlett & Steadman Plumbing, Heating & AC

Bartlett and Steadman earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising prompt response times, knowledgeable technicians, and courteous service over many years. Project completion is generally positive, with multiple reviews noting same-day fixes and follow-through, but is tempered by several credible complaints about incomplete wo... Read more

Bartlett and Steadman earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising prompt response times, knowledgeable technicians, and courteous service over many years. Project completion is generally positive, with multiple reviews noting same-day fixes and follow-through, but is tempered by several credible complaints about incomplete work, a technician who failed to diagnose a problem and still charged $399, and at least one instance of a permit not being pulled for a furnace installation. Pricing is the weakest dimension: while a few reviewers mention fair or good value, multiple negative reviews cite charges perceived as grossly excessive (e.g., $1,470 to install a faucet), opaque billing with no itemized breakdown, and billing errors resulting in interest charges on invoices customers never received. The negative reviews are specific, detailed, and credible, preventing higher scores in pricing and project completion despite the overall volume of positive feedback. Read less