AICA Plumbing/HVAC Systems

AICA Plumbing has a large and long review history showing genuine technical expertise and responsiveness that many customers praised highly, particularly James and Andrew's diagnostic ability, willingness to help over the phone, and same-day availability. However, the review set contains a significant and credible cluster of serious negative experiences including overcharging allegations (blower m... Read more

AICA Plumbing has a large and long review history showing genuine technical expertise and responsiveness that many customers praised highly, particularly James and Andrew's diagnostic ability, willingness to help over the phone, and same-day availability. However, the review set contains a significant and credible cluster of serious negative experiences including overcharging allegations (blower motor billed at $1,300 vs ~$200 market rate, $650 freon fill with no leak check, $2,000 inducer motor replacement), a promised refund check that was never sent, misdiagnosis leading to unnecessary replacement recommendations, and repeated complaints about rude or dismissive phone behavior. Professionalism scores are dragged down substantially by multiple independent accounts of James being abrupt, hanging up mid-conversation, and failing to return calls — including during emergencies. Pricing receives the lowest score because while many customers praised fair pricing, a meaningful number of detailed, credible reviews describe significant overcharging and lack of transparency, which cannot be dismissed. Project completion scores moderately well as most jobs that were started appear to have been finished, but there are notable exceptions including a promised refund never delivered and a repair that failed within an hour. Experience scores highest because the technical knowledge demonstrated across dozens of reviews is consistently praised, even by some customers who felt overcharged. Read less