128 Plumbing, Heating, Cooling & Electric

128 Plumbing, Heating, Cooling & Electric has a large and generally positive review base, with the majority of customers praising individual technicians for being knowledgeable, courteous, punctual, and thorough — driving solid scores in professionalism and experience. However, pricing is a serious and recurring concern: multiple reviewers across different years explicitly describe quotes as gro... Read more

128 Plumbing, Heating, Cooling & Electric has a large and generally positive review base, with the majority of customers praising individual technicians for being knowledgeable, courteous, punctual, and thorough — driving solid scores in professionalism and experience. However, pricing is a serious and recurring concern: multiple reviewers across different years explicitly describe quotes as grossly inflated, non-transparent, and predatory, with several customers reporting they found the same work done for 40–60% less elsewhere — this single dimension dragged the WW Score down significantly. Project completion is mixed: most jobs are finished well, but there are notable failures including a 3-year permit delay, a 6-week multi-visit repair debacle, abandoned warranty follow-through, and at least two instances where customers were left without heat or a functioning system. Responsiveness and communication from office staff drew both praise and sharp criticism, with some customers reporting dismissiveness during urgent situations and one confirmed instance of a customer being blacklisted and lied to. The volume and specificity of negative pricing and completion reviews prevent this company from scoring in the upper tier despite its many positive individual technician interactions. Read less