Thonus North Plumbing Heating & Air Conditioning

This contractor exhibits severe and consistent professionalism failures across multiple dimensions. Six of eight reviews explicitly cite unprofessional behavior including threats, anger, poor communication, and refusal to negotiate fairly. Pricing practices are heavily criticized in five reviews, with customers reporting inflated labor charges, unexplained part markups, and lack of transparency. P... Read more

This contractor exhibits severe and consistent professionalism failures across multiple dimensions. Six of eight reviews explicitly cite unprofessional behavior including threats, anger, poor communication, and refusal to negotiate fairly. Pricing practices are heavily criticized in five reviews, with customers reporting inflated labor charges, unexplained part markups, and lack of transparency. Project completion issues appear in five reviews, including incomplete work, failure to follow through on commitments, and work that rendered previous repairs useless. While two older reviews (2019-2020) praise the contractor's technical skill and reliability, these are heavily outweighed by six recent negative reviews (2019-2024) documenting serious behavioral and business practice problems. The stark contrast between the two positive reviews and six negative reviews, combined with escalating severity of complaints (threats, police involvement, lien threats), suggests a significant deterioration in service quality and conduct. Read less