Panton Plumbing & Heating

Panton Plumbing has a long track record of loyal multi-year customers who consistently praise reliability, friendliness, and professional workmanship across a range of plumbing and heating jobs. However, three negative reviews — including one from a 20-year customer citing ignored calls and poor record-keeping, one alleging unauthorized work and aggressive billing, and one describing an unresolv... Read more

Panton Plumbing has a long track record of loyal multi-year customers who consistently praise reliability, friendliness, and professional workmanship across a range of plumbing and heating jobs. However, three negative reviews — including one from a 20-year customer citing ignored calls and poor record-keeping, one alleging unauthorized work and aggressive billing, and one describing an unresolved AC installation issue lasting over a year — introduce meaningful concerns about consistency and accountability. Professionalism scores are pulled down by the explicit complaints about non-responsiveness and communication failures, which directly contradict the positive pattern. Project completion is similarly penalized due to the report of work left unresolved for over a year and the unauthorized billing dispute. Pricing receives a moderate score because while several reviewers call costs fair, the unauthorized $500 charge allegation is a serious red flag that cannot be ignored. Read less