Olsen Plumbing & Heating

Olsen Plumbing presents a mixed picture across its four reviews. On the positive side, three reviews praise responsiveness and professionalism, including a Christmas Day emergency call handled within 30 minutes and a next-day boiler repair with clear communication. However, the one negative review is detailed and serious, describing a missed appointment that became a costly after-hours call, a dis... Read more

Olsen Plumbing presents a mixed picture across its four reviews. On the positive side, three reviews praise responsiveness and professionalism, including a Christmas Day emergency call handled within 30 minutes and a next-day boiler repair with clear communication. However, the one negative review is detailed and serious, describing a missed appointment that became a costly after-hours call, a disputed and inaccurate line item on the bill, a false claim about the septic tank, and a complete failure to follow up on a billing complaint. Pricing is a notable concern — the negative review explicitly calls out an 'exorbitant' after-hours rate of $270/hour and a pattern of slow scheduling unless premium rates are paid, which significantly drags down the pricing dimension. Project completion is also mixed, as the negative review describes an unsuccessful repair attempt and an unresolved billing dispute, while the positive reviews describe jobs completed efficiently and on time. Read less