David G Holcomb Plumbing & Heating

This contractor shows a stark bifurcation in performance across time periods. Older reviews (2009–2014) consistently praise punctuality, professionalism, responsiveness, and workmanship quality, with multiple mentions of same-day service and respectful conduct. However, recent reviews (2017–2023) reveal serious deterioration: three recent reviews document complete communication failures (no ca... Read more

This contractor shows a stark bifurcation in performance across time periods. Older reviews (2009–2014) consistently praise punctuality, professionalism, responsiveness, and workmanship quality, with multiple mentions of same-day service and respectful conduct. However, recent reviews (2017–2023) reveal serious deterioration: three recent reviews document complete communication failures (no callbacks, no-shows), a faulty water heater installation that required hiring another plumber to fix, and unresponsiveness to service requests. The WW Score of 62.8 reflects this decline—strong historical experience and professionalism are offset by critical failures in project completion and responsiveness in the past 6 years. The company appears to have experienced a significant operational or management change. Read less