Booze Plumbing

Booze Plumbing has a long operational history and a large base of satisfied customers who consistently praise individual technicians (JR, Mike, Mark, Rob, Miguel) for being courteous, punctual, and skilled. However, pricing is the single most damaging dimension in this dataset: an exceptionally high volume of reviews — spanning from 2006 through 2024 — explicitly describe charges as excessive,... Read more

Booze Plumbing has a long operational history and a large base of satisfied customers who consistently praise individual technicians (JR, Mike, Mark, Rob, Miguel) for being courteous, punctual, and skilled. However, pricing is the single most damaging dimension in this dataset: an exceptionally high volume of reviews — spanning from 2006 through 2024 — explicitly describe charges as excessive, non-transparent, or unjustified relative to time and parts, dragging the pricing score to 38. Project completion is mixed: the majority of jobs are finished, but there are notable failures including misdiagnoses, incomplete repairs requiring return visits, work that created new problems, and at least two instances of the company refusing to honor callbacks or remedy faulty work. Professionalism scores moderately well on technician behavior but is significantly penalized by multiple documented incidents of rude or dismissive management, including an owner who cursed at a customer and hung up, and management that promised callbacks and never followed through. Experience scores reasonably well given the volume of positive workmanship mentions, but is tempered by several reviews citing incorrect diagnoses and unresolved problems after payment. Read less