Van Sant Plumbing & Heating

Van Sant receives a critically low WW Score of 18.2, driven by overwhelmingly negative feedback across all dimensions. Six reviews explicitly cite professionalism failures including laziness, poor attitude, arrogance, and unprofessional conduct during estimates. Project completion is severely compromised, with multiple reports of defective installations (shower plumbing leaks, bathtub leaks, impro... Read more

Van Sant receives a critically low WW Score of 18.2, driven by overwhelmingly negative feedback across all dimensions. Six reviews explicitly cite professionalism failures including laziness, poor attitude, arrogance, and unprofessional conduct during estimates. Project completion is severely compromised, with multiple reports of defective installations (shower plumbing leaks, bathtub leaks, improperly installed outdoor faucets, failed air conditioning units requiring repeat repairs). Experience and workmanship are consistently criticized as poor quality, with customers reporting they could have done better work themselves. Pricing concerns emerge in three reviews, with customers perceiving aggressive upselling of protection plans and warranty products as attempts to cover poor service quality rather than genuine customer benefit. The single positive review (4.0 stars) from 2012 is substantially outweighed by seven 1-star reviews spanning 2007–2018. Read less