Bob Jones Plumbing & Heating

Bob Jones Plumbing & Heating earns strong marks across most dimensions, with the majority of recent reviews praising prompt response times, courteous technicians (especially Chris and Bradley), and solid workmanship on a wide range of plumbing jobs. Project completion scores well due to consistent reports of jobs being finished thoroughly, callbacks honored, and follow-through on complex work. Exp... Read more

Bob Jones Plumbing & Heating earns strong marks across most dimensions, with the majority of recent reviews praising prompt response times, courteous technicians (especially Chris and Bradley), and solid workmanship on a wide range of plumbing jobs. Project completion scores well due to consistent reports of jobs being finished thoroughly, callbacks honored, and follow-through on complex work. Experience scores are bolstered by multiple reviewers noting technicians diagnosed and solved problems quickly that other companies had failed to address. However, pricing is the weakest dimension: while many customers describe fair or reasonable rates, there are credible negative reviews citing a $165 charge for a 5-minute faucet washer repair and a general 'overpriced' complaint, which meaningfully drag the pricing score down. Professionalism is also tempered by four separate no-show or no-callback complaints spanning multiple years, indicating a recurring reliability issue that prevents a higher score. Read less