Bryant Group

The most recent review (2024) is strongly positive, highlighting punctuality, professionalism, skill, and cleanliness from a named technician. However, a 2021 review raises a serious concern about follow-through and responsiveness after a repeat pump failure, with the customer left without a callback and no timely resolution for a finished basement at risk. Project completion is dragged down by bo... Read more

The most recent review (2024) is strongly positive, highlighting punctuality, professionalism, skill, and cleanliness from a named technician. However, a 2021 review raises a serious concern about follow-through and responsiveness after a repeat pump failure, with the customer left without a callback and no timely resolution for a finished basement at risk. Project completion is dragged down by both the 2021 abandonment-of-service incident and a 2016 review noting a faucet was not installed correctly on the first attempt. Experience scores are mixed — one review praises skill and efficiency, while two others document workmanship errors or equipment failures shortly after service. The overall picture is inconsistent, with one standout positive experience offset by meaningful failures in responsiveness and job quality. Read less