Rocket Rooter Plumbing

Professionalism scores well overall, with the large majority of reviewers praising punctuality, communication, courtesy, and clear explanations — however, a meaningful minority of negative reviews cite unprofessional behavior including a rude technician, an office representative dismissing a customer's complaint about lateness, and failure to return calls. Pricing is the weakest dimension: acros... Read more

Professionalism scores well overall, with the large majority of reviewers praising punctuality, communication, courtesy, and clear explanations — however, a meaningful minority of negative reviews cite unprofessional behavior including a rude technician, an office representative dismissing a customer's complaint about lateness, and failure to return calls. Pricing is the weakest dimension: across dozens of reviews spanning multiple years, customers repeatedly describe charges as steep, surprising, or significantly higher than competitors, with several 1-star reviews citing outright price gouging; while some reviewers found pricing fair or reasonable, the volume and specificity of pricing complaints suppresses this score substantially. Project completion is mixed — the majority of jobs were completed satisfactorily, but there are multiple credible accounts of incomplete work, failed callbacks, jobs that required repeat visits due to inadequate initial service, and at least one case of a $36,000 overcharge with work billed but not performed. Experience scores moderately well, with many reviewers praising technical skill and problem-solving, but offset by instances of misdiagnosis, a cracked pipe caused during service, a poorly reseated toilet, and a copper pipe repair that failed within a year. Read less