Pleasant Valley Plumbing

Pleasant Valley Plumbing has a large base of satisfied customers who consistently praise punctuality, professionalism, and pleasant demeanor, which drives the professionalism score upward. However, several serious negative reviews — including a no-show appointment, a technician who lied to a customer about warranty coverage, workers who were rude and dismissive to a deaf customer, and a failed l... Read more

Pleasant Valley Plumbing has a large base of satisfied customers who consistently praise punctuality, professionalism, and pleasant demeanor, which drives the professionalism score upward. However, several serious negative reviews — including a no-show appointment, a technician who lied to a customer about warranty coverage, workers who were rude and dismissive to a deaf customer, and a failed leak repair across two visits — meaningfully drag all dimensions down. Pricing is mixed: several reviewers praised fair and competitive pricing, but two reviewers explicitly called out hidden travel-time charges and a supply line marked up 4–5x its retail value, indicating inconsistent pricing transparency. Project completion is similarly split, with multiple reviews praising efficient, complete work but at least two reviews describing jobs that were not completed or resulted in property damage. The score reflects a contractor with genuine strengths but a meaningful and documented pattern of serious failures that cannot be dismissed. Read less