Johnson & Johnson Heating & Air Conditioning

Johnson & Johnson Heating and Air shows significant inconsistency across reviews. Professionalism scores are dragged down by multiple reports of rude technicians, poor communication, and misleading sales practices, though many positive reviews praise punctuality and courtesy. Pricing is a major weakness, with multiple customers reporting markups of 1.5–2.0x market rates, hidden fees, and aggress... Read more

Johnson & Johnson Heating and Air shows significant inconsistency across reviews. Professionalism scores are dragged down by multiple reports of rude technicians, poor communication, and misleading sales practices, though many positive reviews praise punctuality and courtesy. Pricing is a major weakness, with multiple customers reporting markups of 1.5–2.0x market rates, hidden fees, and aggressive upselling tactics. Project completion is generally solid when work is performed, but several reviews document unresolved issues and poor follow-through on callbacks. Technical experience is strong when properly applied, but multiple reviews indicate misdiagnosis, unnecessary part replacements, and failure to identify root causes on first visits. The company's inconsistency—excellent service in some cases, poor service in others—suggests quality depends heavily on which technician is assigned. Read less