J E Turnbaugh Plumbing and Heating

J E Turnbaugh Plumbing demonstrates strong technical competence and generally reliable project completion, with two highly detailed 5-star reviews praising diagnostic skills, problem-solving, and thoroughness. Professionalism is consistently noted across all reviews, including responsiveness, cleanliness, and pleasant demeanor. However, pricing is a significant weakness: one detailed 2-star review... Read more

J E Turnbaugh Plumbing demonstrates strong technical competence and generally reliable project completion, with two highly detailed 5-star reviews praising diagnostic skills, problem-solving, and thoroughness. Professionalism is consistently noted across all reviews, including responsiveness, cleanliness, and pleasant demeanor. However, pricing is a significant weakness: one detailed 2-star review explicitly criticizes inflated travel-time billing practices and lack of preparedness, resulting in unnecessary costs to the customer. The company's willingness to wait for the owner to arrive and bill only after work proves permanent shows integrity, but the travel-time billing model and delayed invoicing undermine customer trust on value. Read less