Charles F Murphy, Inc.

Charles F. Murphy Plumbing demonstrates strong technical expertise and workmanship, with consistently positive feedback on skill level and problem-solving ability. However, the company is significantly hampered by persistent pricing concerns—multiple customers report excessive hourly rates ($180–$195/hour), travel time charges, and what some perceive as inflated labor estimates. Professionalis... Read more

Charles F. Murphy Plumbing demonstrates strong technical expertise and workmanship, with consistently positive feedback on skill level and problem-solving ability. However, the company is significantly hampered by persistent pricing concerns—multiple customers report excessive hourly rates ($180–$195/hour), travel time charges, and what some perceive as inflated labor estimates. Professionalism is mixed: many reviews praise punctuality, politeness, and responsiveness, but a notable subset report rude receptionists, missed callbacks, and unprofessional behavior (smoking on job sites, unkempt appearance). Project completion is generally solid, though several customers experienced incomplete repairs requiring multiple visits and callbacks. The company's old-school billing and administrative systems have caused billing errors and delayed invoicing. Read less