A&B Luck Plumbing & Heating

A&B Luck Plumbing receives broadly positive feedback for its field technicians, who are frequently described as knowledgeable, courteous, punctual, and professional. However, a persistent and recurring complaint about a rude or unhelpful receptionist meaningfully drags down the professionalism score, as this issue is raised independently across multiple reviews spanning several years. Pricing is a... Read more

A&B Luck Plumbing receives broadly positive feedback for its field technicians, who are frequently described as knowledgeable, courteous, punctual, and professional. However, a persistent and recurring complaint about a rude or unhelpful receptionist meaningfully drags down the professionalism score, as this issue is raised independently across multiple reviews spanning several years. Pricing is a genuine mixed signal: several reviewers praise reasonable or competitive rates, while multiple others explicitly call out overcharging, billing errors, and a $180/hr labor rate that one customer found exploitative — resulting in a below-average pricing score. Project completion is similarly split: many jobs are described as completed quickly and correctly, but there are notable failures including a no-show appointment, a clogged faucet line caused by skipping manufacturer flush guidelines, a misdiagnosed leak, and a recurring drain clog that returned within two weeks. Experience scores moderately well given the volume of praise for individual technicians, but is tempered by at least two clear instances of poor diagnostic work. Read less