Pumphrey Plumbing

Pumphrey Plumbing earns strong marks across all four dimensions, with the large majority of reviewers praising punctuality, courteous communication, and responsive scheduling. Pricing is generally regarded as fair and competitive, with multiple reviewers explicitly noting savings versus other companies; however, one credible complaint about an undisclosed hourly rate increase at payment time meani... Read more

Pumphrey Plumbing earns strong marks across all four dimensions, with the large majority of reviewers praising punctuality, courteous communication, and responsive scheduling. Pricing is generally regarded as fair and competitive, with multiple reviewers explicitly noting savings versus other companies; however, one credible complaint about an undisclosed hourly rate increase at payment time meaningfully tempers the pricing score. Project completion is the most nuanced dimension: the overwhelming majority of jobs were finished correctly and on time, but three substantive negative reviews — including a flooding incident with an aggressive owner response, a water heater repair that left the unit in worse condition with no resolution, and a water main installation with serious code-compliance failures requiring a second plumber to correct — reveal a pattern of occasional significant workmanship and follow-through failures that cannot be dismissed. Experience scores similarly: most reviewers describe knowledgeable, skilled technicians, but the negative reviews describe fundamental errors (not testing a water heater before leaving, not sealing a water main penetration, a shower head leak caused by improper installation) that indicate inconsistency in quality control across the team. Read less