Definitive Plumbing & Heating

Definitive Plumbing demonstrates strong professionalism across multiple reviews, with consistent praise for punctuality, courtesy, and clear communication. Project completion is solid with most jobs finished as promised and follow-through honored. However, pricing is a significant weakness—while several reviews praise fair pricing, two detailed negative reviews (2018 and 2017) document severely ... Read more

Definitive Plumbing demonstrates strong professionalism across multiple reviews, with consistent praise for punctuality, courtesy, and clear communication. Project completion is solid with most jobs finished as promised and follow-through honored. However, pricing is a significant weakness—while several reviews praise fair pricing, two detailed negative reviews (2018 and 2017) document severely inflated quotes ($6000 vs. $1200 actual cost elsewhere, and $89 non-refundable estimate fees with poor justification). Technical experience is well-regarded with specific praise for technician knowledge and problem-solving. The company shows strong performance in professionalism and completion but is undermined by pricing inconsistency and customer service issues during quote discussions. Read less