Overview of Company Customer Sentiment Analysis in May
Black Plumbing has a strong track record of technical skill and problem-solving, with multiple reviewers praising Kevin's ability to resolve complex issues that other plumbers could not handle. Project completion is generally solid, with jobs described as finished correctly and efficiently. However, two notable negative reviews — one citing aggressive behavior, zero communication, no estimate gi... Read more
Black Plumbing has a strong track record of technical skill and problem-solving, with multiple reviewers praising Kevin's ability to resolve complex issues that other plumbers could not handle. Project completion is generally solid, with jobs described as finished correctly and efficiently. However, two notable negative reviews — one citing aggressive behavior, zero communication, no estimate given, and use of low-quality parts, and another citing significantly overpriced work — meaningfully drag down professionalism and pricing scores. The majority of positive reviews are older than 12 months, with most dating back to 2012–2021, which reduces confidence in how well they reflect current performance. Pricing feedback is mixed, with some customers praising honesty and fair negotiation while one customer found the cost grossly excessive. Read less