Day or Night Home & Hearth Services

Day or Night Home & Hearth exhibits a deeply polarized performance profile. While technical expertise and workmanship quality are consistently praised in positive reviews (particularly by Jerry, Liz, and select technicians like Will and Kevin), the company suffers from severe and pervasive professionalism failures. Across 52 mentions, professionalism scores critically low due to documented pattern... Read more

Day or Night Home & Hearth exhibits a deeply polarized performance profile. While technical expertise and workmanship quality are consistently praised in positive reviews (particularly by Jerry, Liz, and select technicians like Will and Kevin), the company suffers from severe and pervasive professionalism failures. Across 52 mentions, professionalism scores critically low due to documented patterns of rudeness, poor communication, missed appointments, unresponsiveness to callbacks, and defensive behavior from ownership—particularly from staff members named Liz, Tina, and Christina. Project completion is hampered by extended timelines, incomplete work, and failure to follow through on promised callbacks. Pricing concerns emerge in multiple reviews citing unexpected charges, diagnostic fees that don't lead to resolution, and lack of transparency. The company's performance has deteriorated significantly over time, with recent reviews (2021–2025) showing more positive experiences than older reviews (2015–2020), though negative patterns persist. Read less