Richard P Waltz Plumbing & Heating Co, Inc

Richard P. Waltz receives overwhelmingly negative reviews across all four scored dimensions, with pricing and project completion being the most consistently criticized areas. Billing practices are the single most-cited complaint: hidden travel time charges, truck fees, mileage fees, and labor billed from the moment technicians leave the office are mentioned in dozens of reviews, with customers fre... Read more

Richard P. Waltz receives overwhelmingly negative reviews across all four scored dimensions, with pricing and project completion being the most consistently criticized areas. Billing practices are the single most-cited complaint: hidden travel time charges, truck fees, mileage fees, and labor billed from the moment technicians leave the office are mentioned in dozens of reviews, with customers frequently reporting final bills two to three times higher than expected. Project completion failures are severe and recurring — multiple reviewers describe paying hundreds or thousands of dollars for work that was never finished, problems that were made worse, technicians who left without resolving the issue, and a near-total failure to honor callbacks or warranties. Professionalism scores are dragged down sharply by the operations manager Dana Collins, who is named repeatedly across years of reviews as rude, dismissive, and combative when customers raise legitimate complaints. A minority of positive reviews — primarily older ones or those involving specific well-regarded technicians like Jay, Justin, Elijah, and Jack — describe prompt, courteous, and competent service, which prevents the scores from reaching zero but does not offset the dominant pattern of negative experiences. Read less