Perfect Plumbing & Heating

Perfect Plumbing and Heating presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily evidenced dimension and is dragged down significantly by a recurring pattern of no-shows, missed appointments without notification, unreturned calls, and owner unresponsiveness — issues that appear across multiple years and multiple reviewers. When technicians do show up, ... Read more

Perfect Plumbing and Heating presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily evidenced dimension and is dragged down significantly by a recurring pattern of no-shows, missed appointments without notification, unreturned calls, and owner unresponsiveness — issues that appear across multiple years and multiple reviewers. When technicians do show up, many customers report friendly, skilled, and attentive service, which prevents the score from falling further. Project completion is similarly split: several reviews praise fast, thorough work, while others describe abandoned jobs, unresolved callbacks, work left incomplete, and in one case an unauthorized credit card charge for unfinished work. Pricing concerns are notable — one reviewer uncovered a markup via subcontracting, another was overbilled with no resolution, and a third was charged $170 for a job never completed — though some customers found pricing fair and competitive. Technical experience scores highest among the four dimensions, with multiple reviewers praising skilled diagnostics and quality installations, though poor workmanship complaints (leaking K1 fuel, monitor repaired but still broken) prevent a higher score. Read less