Muller Heating & Plumbing

Muller Heating and Plumbing has a deeply polarized review history spanning nearly two decades. Long-term loyal customers consistently praise the owner's personal involvement, technician courtesy, and responsiveness in emergencies, which drives the positive side of all four dimensions. However, a substantial and recurring pattern of serious negative reviews — including multiple no-shows on schedu... Read more

Muller Heating and Plumbing has a deeply polarized review history spanning nearly two decades. Long-term loyal customers consistently praise the owner's personal involvement, technician courtesy, and responsiveness in emergencies, which drives the positive side of all four dimensions. However, a substantial and recurring pattern of serious negative reviews — including multiple no-shows on scheduled appointments, poor internal communication between the owner and office staff, incomplete jobs left unfinished, and at least two separate catastrophic oil-line incidents where the company denied responsibility — significantly drags down scores across all dimensions. Pricing concerns appear in multiple reviews, including a 300% parts markup complaint, a disputed double-charge for a recurring repair, and an owner who responded to a pricing question with 'the price is the price,' indicating inconsistent and sometimes opaque pricing practices. Project completion is the most damaged dimension, with numerous explicit accounts of technicians leaving mid-job, appointments missed with no contact, and work left unfinished for weeks or months. The company appears to have declined in consistency over time, with older reviews being more uniformly positive and more recent reviews (2017–2025) containing a higher concentration of serious complaints. Read less