Customized Plumbing and Heating

Joe at Customized Plumbing and Heating earns strong marks across all four dimensions, with professionalism and experience being the most frequently praised attributes — reviewers consistently highlight punctuality, responsiveness, friendly demeanor, and technical competence. Project completion scores well overall, with the vast majority of jobs described as finished quickly and correctly, though... Read more

Joe at Customized Plumbing and Heating earns strong marks across all four dimensions, with professionalism and experience being the most frequently praised attributes — reviewers consistently highlight punctuality, responsiveness, friendly demeanor, and technical competence. Project completion scores well overall, with the vast majority of jobs described as finished quickly and correctly, though a meaningful minority of reviews cite incomplete work, a failed repair that leaked after the plumber left, an ignored callback, and at least one appointment cancellation with a dismissive attitude. Pricing is the weakest dimension: while many reviewers call rates reasonable or fair, several explicitly complain about being charged more than quoted, being billed for a Home Advisor referral fee without disclosure, and one instance of a disputed emergency rate charge for incomplete work. The score is tempered by a consistent pattern of negative outliers that prevent a higher rating, particularly around follow-through and pricing transparency. Read less