Bob Miles & Son

With only two reviews, the dataset is too small to produce a reliable WW Score. The positive review highlights courteous, responsive service and strong demand, while the negative review describes a serious failure: a technician unfamiliar with an installed brand (Rinnai), repeated unresolved issues, duplicate charges for the same problem, and ultimately the contractor refusing to service a system ... Read more

With only two reviews, the dataset is too small to produce a reliable WW Score. The positive review highlights courteous, responsive service and strong demand, while the negative review describes a serious failure: a technician unfamiliar with an installed brand (Rinnai), repeated unresolved issues, duplicate charges for the same problem, and ultimately the contractor refusing to service a system they originally installed. The negative review significantly drags down project completion and experience scores, as the contractor abandoned an existing customer relationship. Professionalism scores are mixed — praised in one review for responsiveness and courtesy, but criticized in the other for poor communication and abandonment of a long-term customer. Read less