Robert Brown Plumbing

Robert Brown Plumbing has a strong base of loyal, repeat customers who praise the team's friendliness, punctuality, and technical competence on many jobs. However, a meaningful cluster of negative reviews — spanning multiple years — reveals serious recurring issues: no-shows or failure to follow up after charging customers, rude staff interactions, and at least one significant pricing complain... Read more

Robert Brown Plumbing has a strong base of loyal, repeat customers who praise the team's friendliness, punctuality, and technical competence on many jobs. However, a meaningful cluster of negative reviews — spanning multiple years — reveals serious recurring issues: no-shows or failure to follow up after charging customers, rude staff interactions, and at least one significant pricing complaint alleging a quote nearly $7,000 above competitors for the same work. Project completion is the most damaged dimension, with multiple reviewers explicitly describing jobs left unfinished, no callbacks after payment, and unresolved problems. The mixed record across both positive and negative reviews across several years prevents a high overall score despite the volume of praise. Read less