Oswalt’s Sewer Rooter & Plumbing Repair

Oswalt's Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most contested area: multiple reviews praise responsiveness, kindness, and communication, but two reviews describe notably rude or unprofessional behavior from technicians, and one review flagged a failed callback promise. Pricing drew significant criticism, with two reviewers expressing sticker sh... Read more

Oswalt's Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most contested area: multiple reviews praise responsiveness, kindness, and communication, but two reviews describe notably rude or unprofessional behavior from technicians, and one review flagged a failed callback promise. Pricing drew significant criticism, with two reviewers expressing sticker shock over fees (including an $80 trip charge and a $3,000 water heater quote described as double the market rate), pulling the price-friendly score down considerably despite one reviewer calling prices fair. Project completion is similarly split — several jobs were completed quickly and to satisfaction, but one review describes a repair that failed within 30 minutes and a subsequent refusal to return, which is a serious completion failure. Experience scores reflect a pattern of competent work in straightforward jobs but notable diagnostic failures, particularly around water heater assessment. Read less