Overview of Company Customer Sentiment Analysis in May
This single review paints a deeply negative picture across nearly every measurable dimension. The crew demonstrated poor workmanship by installing a faucet incorrectly, leaving a toilet running (causing a documented $30 water bill increase), and failing to address a reported clog. Professionalism was severely lacking — the crew used the customer's personal towel to mop up toilet water without as... Read more
This single review paints a deeply negative picture across nearly every measurable dimension. The crew demonstrated poor workmanship by installing a faucet incorrectly, leaving a toilet running (causing a documented $30 water bill increase), and failing to address a reported clog. Professionalism was severely lacking — the crew used the customer's personal towel to mop up toilet water without asking or disclosing it, and the owner later accused the customer of lying about the stopped-up toilet. Project completion was essentially a failure: the original issues were not resolved, follow-up appointments were made and broken, and a promised adapter for the water filter was never delivered. The only partial credit given to experience is that the owner did eventually correct the faucet installation and attempted to snake the toilet, though the clog reportedly persisted. Read less