Surgi’s Heating, Cooling & Plumbing

Surgi's receives a below-average WW Score of 52.3, driven primarily by severe and consistent pricing complaints across 16 reviews citing price gouging, inflated service charges, and astronomical system costs. Professionalism scores moderately at 58 due to mixed reports: some technicians (Dave, Chase, Jeremy, Rene) are praised as professional and responsive, but multiple reviews document hung-up ca... Read more

Surgi's receives a below-average WW Score of 52.3, driven primarily by severe and consistent pricing complaints across 16 reviews citing price gouging, inflated service charges, and astronomical system costs. Professionalism scores moderately at 58 due to mixed reports: some technicians (Dave, Chase, Jeremy, Rene) are praised as professional and responsive, but multiple reviews document hung-up calls, unresponsive management, and poor customer service. Project completion is hampered by documented failures including improperly installed systems, unresolved moisture/mold issues, frozen units, and lack of follow-through on warranty work. Experience shows technical capability in installations (5-star reviews for new system installations) but significant diagnostic and repair failures, with evidence of unnecessary upsells and misdiagnosis. Read less