Pipes R US Plumbing Services

Pipes R Us shows a genuinely mixed track record across a large review set spanning over a decade. Professionalism scores moderately due to consistent praise for punctuality, communication, and friendly staff in many reviews, but is significantly dragged down by serious incidents including a technician screaming at a customer, refusing to wear a mask and walking off the job, and rude office staff. ... Read more

Pipes R Us shows a genuinely mixed track record across a large review set spanning over a decade. Professionalism scores moderately due to consistent praise for punctuality, communication, and friendly staff in many reviews, but is significantly dragged down by serious incidents including a technician screaming at a customer, refusing to wear a mask and walking off the job, and rude office staff. Project completion is the most concerning dimension: multiple reviews describe work that failed shortly after completion, abandoned jobs, no-shows on scheduled appointments, and at least one case of a major construction project left unfinished with significant damage caused. Pricing receives mixed signals — several reviewers praised fair or reasonable pricing while others cited high hourly rates, price changes after quoting, and charges for work not agreed upon. Experience scores moderately, with many reviewers praising knowledgeable and skilled technicians, but offset by reviews citing wrong parts used, incorrect pipe sizing, loose faucet installations, and a video inspection report described as illegible and unusable. The score reflects a contractor with genuine strengths but a pattern of serious service failures that cannot be ignored. Read less