Ken Brown & Sons, Inc.

Ken Brown & Sons demonstrates strong technical expertise and problem-solving ability, with multiple reviews praising their knowledge of hard-to-find parts and helpful advice. However, professionalism is significantly undermined by consistent complaints about poor customer service, rudeness, dismissive attitudes, and selective treatment favoring long-term customers over new ones. Pricing is a major... Read more

Ken Brown & Sons demonstrates strong technical expertise and problem-solving ability, with multiple reviews praising their knowledge of hard-to-find parts and helpful advice. However, professionalism is significantly undermined by consistent complaints about poor customer service, rudeness, dismissive attitudes, and selective treatment favoring long-term customers over new ones. Pricing is a major weakness, with numerous reviews citing markups 50-150% above competitors and complaints about lack of transparency. The business appears to prioritize existing relationships over customer acquisition, which damages overall trustworthiness despite genuine technical competence. Read less